Da lob ich mir doch den unkoordiniert wirkenden Support von Userland.
Tales of CMS woe. Kelly Lakas writes about the challenges of obtaining support for commercial
content management systems. This tale of woe covers not one, but two vendors, and highlights
the issues facing many projects. To quote: While Support can be a difficult issue with all
applications and vendors, it becomes a staggering weight when dealing with content management tools.
I attribute this to the fact that most content management applications are not really ìout of the box.
î Most are ìbuy it, then build on it, hack into it, wrench it and code itî to fit your needs.
(And remember that any change you make with your own development team is not going to be supported by the
vendor ñ but you still have to pay full maintenance.) [Column Two]
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