webhostone is not customer oriented

August 7th, 2007

Lately I was pretty unsatisfied with my webhost’s performance and invested some time in order to find a new one. One that is closer and has therefore a better server response time. Since I’m living in Austria one of the first places to consult was the Top 10 list of German providers. After checking all their feature lists which involved quite some time since I wanted SSH-access and complete control over name services I decided to go with Webhostone, situated in beautifuk Bad Säckingen. Everything went smoothly: great support, fast connection, SSH-access; I even migrated databases and scripts sucessfully. But then I had to realize that they do not support SRV records - and I do need this. I ordered that service 3 days before figuring out that this won’t work. Well I asked them if there is a way to get that working but since there wasn’t any I cancelled my subscription. I hoped that they don’t charge me for that inadvertence of mine. I also thought since they don’t mention their name-services explicitly on their website that they would relinquish to insist on their normal procedure. But I was wrong nothing, nada. I need to pay for a service I couldn’t use.

Back to my former and still-existing host I found this: money-back guarantee if and I quote “If you decide - within the first 97 days of your time with us - that DreamHost isn’t for you, we will gladly close your account and refund any payments you’ve made to us within those first 97 days.”

So my conclusion: don’t trust your [tag-ice]webhost[/tag-ice] if there is no money-back guarantee. It’s always risky to entrust you [tag-ice]digital presence[/tag-ice] to someone you have no history yet. Thus being able to testdrive for some time is absolutely necessary. And give Dreamhost a try lot of value for few money.

Still, if you have any additional hints for a close and decent webhost, please let me know.