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<channel>
	<title>.:&#124;randgaenge&#124;:. &#187; Customer-Experience</title>
	<atom:link href="http://randgaenge.net/tag/customer-experience/feed/" rel="self" type="application/rss+xml" />
	<link>http://randgaenge.net</link>
	<description>thomas n. burg - on social media, software tools and its benefits for us, and sometimes gossip.</description>
	<lastBuildDate>Tue, 10 Jan 2012 18:53:36 +0000</lastBuildDate>
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			<item>
		<title>webhostone is not customer oriented</title>
		<link>http://randgaenge.net/2007/webhostone-is-not-customer-oriented/2499/</link>
		<comments>http://randgaenge.net/2007/webhostone-is-not-customer-oriented/2499/#comments</comments>
		<pubDate>Tue, 07 Aug 2007 19:13:00 +0000</pubDate>
		<dc:creator>Thomas N. Burg</dc:creator>
				<category><![CDATA[randgaenge]]></category>
		<category><![CDATA[Customer-Experience]]></category>
		<category><![CDATA[webhosting]]></category>

		<guid isPermaLink="false">http://randgaenge.net/2007/08/07/webhostone-is-not-customer-oriented/</guid>
		<description><![CDATA[]]></description>
			<content:encoded><![CDATA[<p>Lately I was pretty unsatisfied with my <a href="http://dreamhost.com">webhost</a>&#8216;s performance and invested some time in order to find a new one. One that is closer and has therefore a better server response time. Since I&#8217;m living in Austria one of the first places to consult was the <a href="http://www.webhostlist.de/webhosting/top_10_monatlich.php?typ=0">Top 10 list of German providers</a>.  After checking all their feature lists which involved quite some time since I wanted SSH-access and complete control over name services I decided to go with <a href="http://www.webhostone.de/">Webhostone</a>, situated in beautifuk <a href="http://de.wikipedia.org/wiki/Bad_S&auml;ckingen">Bad S&auml;ckingen</a>. Everything went smoothly: great support, fast connection, SSH-access; I even migrated databases and scripts sucessfully. But then I had to realize that they do not support <a href="http://en.wikipedia.org/wiki/SRV_record">SRV records</a> &#8211; and I do need this. I ordered that service 3 days before figuring out that this won&#8217;t work. Well I asked them if there is a way to get that working but since there wasn&#8217;t any I cancelled my subscription. I hoped that they don&#8217;t charge me for that inadvertence of mine. I also thought since they don&#8217;t mention their name-services explicitly on their website  that they would relinquish to insist on their normal procedure. But I was wrong nothing, nada. I need to pay for a service I couldn&#8217;t use.</p>
<p>Back to my former and still-existing <a href="http://dreamhost.com/hosting-moneyback.html">host</a> I found this: money-back guarantee if and I quote &#8220;If you decide &#8211; within the first 97 days of your time with us &#8211; that DreamHost isn&#8217;t for you, we will gladly close your account and refund any payments you&#8217;ve made to us within those first 97 days.&#8221;</p>
<p>So my conclusion: <strong>don&#8217;t trust your [tag-ice]webhost[/tag-ice] if there is no money-back guarantee</strong>. It&#8217;s always risky to entrust you [tag-ice]digital presence[/tag-ice] to someone you have no history yet. Thus being able to testdrive for some time is absolutely necessary. And give <a href="http://dreamhost.com/">Dreamhost</a> a try lot of value for few money.</p>
<p>Still, if you have any additional hints for a close and decent webhost, please let me know.<br />
[tags]customer experience[/tags] [tags]webhosting[/tags]</p>
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	Tags: <a href="http://randgaenge.net/tag/customer-experience/" title="Customer-Experience" rel="tag">Customer-Experience</a>, <a href="http://randgaenge.net/tag/webhosting/" title="webhosting" rel="tag">webhosting</a><br />
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		<item>
		<title>Hotel Banys Orientals Barcelona</title>
		<link>http://randgaenge.net/2007/hotel-banys-orientals-barcelona/2487/</link>
		<comments>http://randgaenge.net/2007/hotel-banys-orientals-barcelona/2487/#comments</comments>
		<pubDate>Tue, 24 Jul 2007 06:57:21 +0000</pubDate>
		<dc:creator>Thomas N. Burg</dc:creator>
				<category><![CDATA[randgaenge]]></category>
		<category><![CDATA[barcelona]]></category>
		<category><![CDATA[Customer-Experience]]></category>
		<category><![CDATA[Travel]]></category>

		<guid isPermaLink="false">http://randgaenge.net/2007/07/24/hotel-banys-orientals-barcelona/</guid>
		<description><![CDATA[Although the Banys Orientals is a nice hotel located in the Barri Gothic their methods of creating revenues are disgusting. They charged my [tag-tec]Visa[/tag-tec] card &#8216;though I never stayed there. After a considerable amout of emails back and forth the agreed to return the money still they never wired it &#8211; and now refuse to [...]]]></description>
			<content:encoded><![CDATA[<p>Although the Banys Orientals is a <a href="http://www.hotelbanysorientals.com/">nice hotel located in the Barri Gothic</a> their methods of creating revenues are disgusting. They charged my [tag-tec]Visa[/tag-tec] card &#8216;though I never stayed there. After a considerable amout of emails back and forth the agreed to return the money still they never wired it &#8211;  and now refuse to even anwser emails. You may wonder how they know about my credit card number. Well that&#8217;s easy: I stayed there once and now it seems the charge my card on a regular basis. As a customer you are more than helpless because even though I have a legal costs insurance it&#8217;s not even thinkable to sue a firm in another country.</p>
<p>Thus i&#8217;d say: never give them your card details for sure and in general try to avoid giving away your card details.<br />
[tags]customer experience[/tags] [tags]travel[/tags] [tags]barcelona[/tags]</p>
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	Tags: <a href="http://randgaenge.net/tag/barcelona/" title="barcelona" rel="tag">barcelona</a>, <a href="http://randgaenge.net/tag/customer-experience/" title="Customer-Experience" rel="tag">Customer-Experience</a>, <a href="http://randgaenge.net/tag/travel/" title="Travel" rel="tag">Travel</a><br />
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		<item>
		<title>BlogTalks &#8211; the book is emerging</title>
		<link>http://randgaenge.net/2007/blogtalks-the-book-is-emerging/2403/</link>
		<comments>http://randgaenge.net/2007/blogtalks-the-book-is-emerging/2403/#comments</comments>
		<pubDate>Thu, 19 Apr 2007 19:34:22 +0000</pubDate>
		<dc:creator>Thomas N. Burg</dc:creator>
				<category><![CDATA[randgaenge]]></category>
		<category><![CDATA[BlogTalk]]></category>
		<category><![CDATA[Books]]></category>
		<category><![CDATA[Conferences]]></category>
		<category><![CDATA[Customer-Experience]]></category>
		<category><![CDATA[Research]]></category>
		<category><![CDATA[Writing]]></category>

		<guid isPermaLink="false">http://randgaenge.net/2007/04/19/blogtalks-the-book-is-emerging/</guid>
		<description><![CDATA[After some time and lots of efforts by the authors and &#8211; I dare to claim that &#8211; the editors the third BlogTalks book will hit the (virtual) shelves in a month or even faster. I can tell you all those self-publishing services are time bandits. First it took me two months to figure out [...]]]></description>
			<content:encoded><![CDATA[<p>After some time and lots of efforts by the authors and &#8211; I dare to claim that &#8211; the editors the <a href="http://buch.blogtalk.net">third</a> <a class="Tag" href="http://www.technorati.com/tag/BlogTalk" rel="tag">BlogTalk</a>s book will hit the (virtual) shelves in a month or even faster.</p>
<p>
I can tell you all those self-publishing services are time bandits. First it took me two months to figure out that <a href="http://www.booksurge.com/">Booksurge</a> (an <a class="Tag" href="http://www.technorati.com/tag/Amazon" rel="tag">Amazon</a> company) is supposedly run by inverse <a href="http://en.wikipedia.org/wiki/The_Turk">mechanical turks</a>. Either my sales agent didn&#8217;t reply for weeks or was not capable to answer my questions and sometimes after some time she <em>(or it)</em> sent me commodified marketing mails about their service. That really drove me nuts. She would have failed the <a href="http://plato.stanford.edu/entries/turing-test/">Turing-test</a> in any case.
</p>
<p>
Eventually I decided to cancel my engagement with <a class="Tag" href="http://www.technorati.com/tag/Booksurge" rel="tag">Booksurge</a> for the sake of making the book public before the turn of the decade. It&#8217;s a pity though because &#8211; and that was my interest in the first place &#8211; I wanted the book to be part of the Amazon.com directory and not only the Amazon.de one. I have no clue how to achieve that &#8211; I&#8217;m grateful for any help on that.
</p>
<p>
In the end I decided to go with <a href="http://www.bod.de">Books On Demand</a> (German) again: Another pain in the ass (ask <a href="http://bamblog.de">Jan</a>) to get the files the way their publishing engine can accept it. <a href="http://randgaenge.net/wp-content/uploads/cover.png" class="lightview" rel="gallery[2403]" rel="lightbox" title="BlogTalks Reloaded Cover"><img src="http://randgaenge.net/wp-content/uploads/cover.thumbnail.png" alt="cover" align="right"/></a> And we haven&#8217;t seen any results yet.</p>
<p>
For your information here is the cover and the link to my <em>(very personal)</em> <a href="http://randgaenge.net/texts/aboutblogtalk/">intro</a> to the book.</p>
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	Tags: <a href="http://randgaenge.net/tag/blogtalk/" title="BlogTalk" rel="tag">BlogTalk</a>, <a href="http://randgaenge.net/tag/books/" title="Books" rel="tag">Books</a>, <a href="http://randgaenge.net/tag/conferences/" title="Conferences" rel="tag">Conferences</a>, <a href="http://randgaenge.net/tag/customer-experience/" title="Customer-Experience" rel="tag">Customer-Experience</a>, <a href="http://randgaenge.net/tag/research/" title="Research" rel="tag">Research</a>, <a href="http://randgaenge.net/tag/writing/" title="Writing" rel="tag">Writing</a><br />
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		<item>
		<title>Leave the bunker</title>
		<link>http://randgaenge.net/2007/2305/2305/</link>
		<comments>http://randgaenge.net/2007/2305/2305/#comments</comments>
		<pubDate>Fri, 26 Jan 2007 09:44:37 +0000</pubDate>
		<dc:creator>Thomas N. Burg</dc:creator>
				<category><![CDATA[randgaenge]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer-Experience]]></category>
		<category><![CDATA[IT]]></category>

		<guid isPermaLink="false">http://randgaenge.net/2007/01/26/2305/</guid>
		<description><![CDATA[Following this wise statement. For Success in the Enterprise, Think Platform:&#8221;Software architecture is an unintended consequence of social architecture,â€ Smith says. &#8220;If you have a dysfunctional organization, and you build software to align with it, youâ€™re going to get dysfunctional software. We need to go in with our eyes open and understand. This may exacerbate [...]]]></description>
			<content:encoded><![CDATA[<p>Following this wise statement.<br />
<blockquote><a href="http://fastforwardblog.com/2007/01/23/for-success-in-the-enterprise-think-platform/">For Success in the Enterprise, Think Platform</a>:&#8221;Software architecture is an unintended consequence of social architecture,â€ Smith says. &#8220;If you have a dysfunctional organization, and you build software to align with it, youâ€™re going to get dysfunctional software. We need to go in with our eyes open and understand. This may exacerbate issues. Donâ€™t expect putting new technology is going to change that. it often exacerbates issues.â€</p></blockquote>
<p><a href="http://blogs.zdnet.com/service-oriented/">Joe McKendrick</a> is referring to <a href="http://www.gartner.com/AnalystBiography?authorId=6992">David M. Smith</a> from Gartner and discusses briefly the difference of [tag-ice]SOA[/tag] and Web 2.0 in terms of customer acceptance. The latter requires less changes in the business processes and therefore is more easily deployable.</p>
<p>That might be true but think of Smith&#8217;s notion of the paradigm shift that&#8217;s underway and not easily digested, accepted and utilized. This paradigm shift is about a move from monolithic platforms that reside in the bunkers of corporations to the <a href="http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html">web as a platform</a>.<br />
This is an important issue especially relevant for SMEs, I think. If you conceive of the web as platform that hosts your business tools than you have to grasp the idea of a virtual and distributed platform. You don&#8217;t put it somewhere although you can host parts of the internet on your premises &#8211; as long as those servers are connected to the rest of the network you can harness its benefits. The success factor of a platform is its ability to accommodate an ecosystem.<br />That means think precisely how your platform (this small part of the internet) supports exchange and conversation based on <a href="http://perens.com/OpenStandards/Definition.html">open standards</a>.</p>
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	Tags: <a href="http://randgaenge.net/tag/business/" title="Business" rel="tag">Business</a>, <a href="http://randgaenge.net/tag/customer-experience/" title="Customer-Experience" rel="tag">Customer-Experience</a>, <a href="http://randgaenge.net/tag/it/" title="IT" rel="tag">IT</a><br />
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		<title>Apple Security Update stalls their very own browser</title>
		<link>http://randgaenge.net/2006/apple-security-update-stalls-their-very-own-browser/2243/</link>
		<comments>http://randgaenge.net/2006/apple-security-update-stalls-their-very-own-browser/2243/#comments</comments>
		<pubDate>Thu, 07 Dec 2006 20:06:36 +0000</pubDate>
		<dc:creator>Thomas N. Burg</dc:creator>
				<category><![CDATA[Customer-Experience]]></category>

		<guid isPermaLink="false">http://randgaenge.net/2006/12/07/apple-security-update-stalls-their-very-own-browser/</guid>
		<description><![CDATA[I&#8217;m hit by this. This goes on for days now. I&#8217;m not able to open SSL-secured sites. Workaround before Apple fixes that: Camino/Firefox. I just wonder why they didn&#8217;t check with Linksys routers they are heavily used across our planet. This is inacceptable! Safari problems update and solution &#8230;: &#8220;most recent security update knocked out [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;m hit by this. This goes on for days now. I&#8217;m not able to open SSL-secured sites. Workaround before <a href="http://apple.com">Apple</a> fixes that: Camino/Firefox. I just wonder why they didn&#8217;t check with <a href="http://www.linksys.com/">Linksys</a> routers they are heavily used across our planet. <strong>This is inacceptable!</strong><br />
<blockquote><a href="http://discussions.apple.com/thread.jspa?threadID=762529&#038;tstart=0">Safari problems update and solution &#8230;</a>: &#8220;most recent security update knocked out some of the settings for linksys routers&#8221;</p></blockquote>
<p>Might be another security <em>(<a href="http://technorati.com/tag/security" rel="tag">t</a> <a href="http://del.icio.us/tag/security" rel="tag">d</a> <a href="http://flickr.com/photos/tags/security" rel="tag">f</a>)</em> issue as well. Although everything works fine if I&#8217;m online via UMTS.</p>
<p>[Update] solved it with some router tweaks and several reboots</p>
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		<title>Fraud</title>
		<link>http://randgaenge.net/2006/fraud/2238/</link>
		<comments>http://randgaenge.net/2006/fraud/2238/#comments</comments>
		<pubDate>Thu, 30 Nov 2006 14:20:22 +0000</pubDate>
		<dc:creator>Thomas N. Burg</dc:creator>
				<category><![CDATA[Chatter]]></category>
		<category><![CDATA[Customer-Experience]]></category>

		<guid isPermaLink="false">http://randgaenge.net/2006/11/30/fraud/</guid>
		<description><![CDATA[Wow, just got a call from VISA (t d f), they detected that my credit card was abused. I never expected that I&#8217;ll have to face Credit Card Fraud . Someone purchased something first at Yahoo (t d f) UK and then at another place. First a very small amout &#8211; some cents &#8211; then [...]]]></description>
			<content:encoded><![CDATA[<p>Wow, just got a call from <a href="http://www.visa.at/">VISA</a> <em>(<a href="http://technorati.com/tag/VISA" rel="tag">t</a> <a href="http://del.icio.us/tag/VISA" rel="tag">d</a> <a href="http://flickr.com/photos/tags/VISA" rel="tag">f</a>)</em>, they detected that my credit card was abused. I never expected that I&#8217;ll have to face <a href="http://en.wikipedia.org/wiki/Credit_card_fraud">Credit Card Fraud</a> . Someone purchased something first at <a href="http://uk.yahoo.com/">Yahoo <em>(<a href="http://technorati.com/tag/Yahoo" rel="tag">t</a> <a href="http://del.icio.us/tag/Yahoo" rel="tag">d</a> <a href="http://flickr.com/photos/tags/Yahoo" rel="tag">f</a>)</em> UK</a> and then at another place. First a very small amout &#8211; some cents &#8211; then more than 300 Euros. Seems to be a long tradition at <a href="http://www.wired.com/news/business/0,1367,18904,00.html">Yahoo</a>&#8216;s. It seems that <a href="http://wallet.yahoo.com/">Yahoo Wallet</a> was involved in the issue. VISA won&#8217;t charge me for that sums.</p>
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		<title>technorati again</title>
		<link>http://randgaenge.net/2006/technorati-again/2218/</link>
		<comments>http://randgaenge.net/2006/technorati-again/2218/#comments</comments>
		<pubDate>Sat, 21 Oct 2006 18:52:13 +0000</pubDate>
		<dc:creator>Thomas N. Burg</dc:creator>
				<category><![CDATA[Customer-Experience]]></category>

		<guid isPermaLink="false">http://randgaenge.net/2006/10/21/technorati-again/</guid>
		<description><![CDATA[Technorati Profile. Update: well this looks like a more general problem for for technorati/feedburner. Tweet Tags: Customer-Experience]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.technorati.com/claim/yy9x82cj7k" rel="me">Technorati Profile</a>.<br />
Update: well this looks like a more general problem for for <a href="http://forums.feedburner.com/viewtopic.php?t=7229">technorati/feedburner</a>.</p>
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		<title>Carsharing in Vienna</title>
		<link>http://randgaenge.net/2006/carsharing-in-vienna/2213/</link>
		<comments>http://randgaenge.net/2006/carsharing-in-vienna/2213/#comments</comments>
		<pubDate>Thu, 12 Oct 2006 18:49:46 +0000</pubDate>
		<dc:creator>Thomas N. Burg</dc:creator>
				<category><![CDATA[Customer-Experience]]></category>

		<guid isPermaLink="false">http://randgaenge.net/2006/10/12/carsharing-in-vienna/</guid>
		<description><![CDATA[not mature yet. There seems to be only one supplier here in Vienna, it&#8217;s DenzelDrive. Thus in a space without competition service and reliability is in a bad state. Only recently &#8211; I&#8217;m a business customer so they label me &#8211; I lost about 45 minutes and lots of nerves because their mobile registration process [...]]]></description>
			<content:encoded><![CDATA[<p>not mature yet. There seems to be only one supplier here in Vienna, it&#8217;s <a href="http://denzeldrive.at/">DenzelDrive</a>. Thus in a space without competition service and reliability is in a bad state. Only recently &#8211; I&#8217;m a business customer so they label me &#8211; I lost about 45 minutes and lots of nerves because their mobile registration process had a failure. Well, failures are not the problem at all. The problem is what to offer your valued customer if something like that happens. <a href="http://www.denzel.at/">Denzel</a> cannot offer anything else than a overstrained call-center that tries to find another car at some place in Vienna <em>(<a href="http://technorati.com/tag/Vienna" rel="tag">t</a> <a href="http://del.icio.us/tag/Vienna" rel="tag">d</a> <a href="http://flickr.com/photos/tags/Vienna" rel="tag">f</a>)</em>. I urged them to pay at least the cab bills for transferring me to those alternative places.</p>
<p>Had a talk with them today: they were not able to understand that <a href="http://en.wikipedia.org/wiki/Reliability">reliability</a> is a key issue for that kind of service. I&#8217;d expect them to have a replacement car available at every spot. &#8216;d be willing to pay an extra for that kind of reliability.</p>
<p>Thus far I cannot recommend Denzel Carsharing <em>(<a href="http://technorati.com/tag/Carsharing" rel="tag">t</a> <a href="http://del.icio.us/tag/Carsharing" rel="tag">d</a> <a href="http://flickr.com/photos/tags/Carsharing" rel="tag">f</a>)</em> in Vienna unless you are not in a hurry and the usage of a car is just another spare-time activity,</p>
<p>There is an alternative carsharing initiative in the 9th district of Vienna: <a href="http://www.agenda21.or.at/carsharing.html">AGENDA 21</a>. Since I&#8217;m not living in this area &#8211; no option.</p>
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		<title>Get mobile</title>
		<link>http://randgaenge.net/2006/get-mobile/2165/</link>
		<comments>http://randgaenge.net/2006/get-mobile/2165/#comments</comments>
		<pubDate>Sat, 17 Jun 2006 20:32:29 +0000</pubDate>
		<dc:creator>Thomas N. Burg</dc:creator>
				<category><![CDATA[Customer-Experience]]></category>

		<guid isPermaLink="false">http://randgaenge.net/2006/06/17/get-mobile/</guid>
		<description><![CDATA[it took me almost 2 days to figure out that you can use a Sony Ericsson D750i as a bluetooth-modem with a Powerbook and with the Austrian T-mobile as GPRS (t d f) provider. It was simple in the end. Just grab the scripts from Ross Barkman and at least if you are in Austria [...]]]></description>
			<content:encoded><![CDATA[<p>it took me almost 2 days to figure out that you can use a Sony Ericsson D750i as a bluetooth-modem with a Powerbook and with the <a href="http://www.t-mobile.at">Austrian T-mobile</a> as GPRS <em>(<a href="http://www.technorati.com/tag/GPRS" rel="tag">t</a> <a href="http://del.icio.us/tags/GPRS" rel="tag">d</a> <a href="http://flickr.com/photos/tags/GPRS" rel="tag">f</a>)</em> provider. It was simple in the end.</p>
<p>Just grab the scripts from <a href="http://www.taniwha.org.uk/">Ross Barkman</a> and at least if you are in Austria choose CID5 (despite the instructions of T-mobile <em>(<a href="http://www.technorati.com/tag/T+mobile" rel="tag">t</a> <a href="http://del.icio.us/tags/T+mobile" rel="tag">d</a> <a href="http://flickr.com/photos/tags/T+mobile" rel="tag">f</a>)</em> that tell you CID3) with business.gprsinternet as APN. Can&#8217;t believe that T-Mobile&#8217;s support told me that they do not support Mac OS X. <em>(I&#8217;m curious if they change their mind once I tell the how easy it is to get it working)</em></p>
<p>My next hurdle: I want an HSDPA <em>(<a href="http://www.technorati.com/tag/HSDPA" rel="tag">t</a> <a href="http://del.icio.us/tags/HSDPA" rel="tag">d</a> <a href="http://flickr.com/photos/tags/HSDPA" rel="tag">f</a>)</em>-card to work with my 12&#8243; Powerbook. I&#8217;ll keep you posted how I will get thru this hardship since the 12&#8243; pb doesn&#8217;t have a PCMCIA-slot.. Could be that <a href="http://www.novamedia.de/download/d_demo_l2n_mac.html">l2n</a> will help finally.</p>
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		<title>Bluebuy</title>
		<link>http://randgaenge.net/2006/bluebuy/2/</link>
		<comments>http://randgaenge.net/2006/bluebuy/2/#comments</comments>
		<pubDate>Tue, 14 Feb 2006 21:12:33 +0000</pubDate>
		<dc:creator>Thomas N. Burg</dc:creator>
				<category><![CDATA[Chatter]]></category>
		<category><![CDATA[Customer-Experience]]></category>

		<guid isPermaLink="false">http://randgaenge.net/2006/02/14/bluebuy/</guid>
		<description><![CDATA[A month ago I bought something at Ebay.The payment was meditated thru Paypal (t d f) &#8211; I thought. Some weeks went by and all of a sudden bluebuy gmbh &#8211; the seller &#8211; let me know &#8211; through Ebay (t d f) and it&#8217;s email-system &#8211; that I never paid.Me &#8211; on the other [...]]]></description>
			<content:encoded><![CDATA[<p>A month ago I bought something at <a href="http://www.ebay.at">Ebay</a>.<br />The payment was meditated thru <a href="http://www.paypal.at">Paypal</a> <em>(<a href="http://www.technorati.com/tag/Paypal" rel="tag">t</a> <a href="http://del.icio.us/tags/Paypal" rel="tag">d</a> <a href="http://flickr.com/photos/tags/Paypal" rel="tag">f</a>)</em> &#8211; I thought. Some weeks went by and all of a sudden <a href="http://www.bluebuy.de">bluebuy gmbh</a> &#8211; the seller &#8211; let me know &#8211; through Ebay <em>(<a href="http://www.technorati.com/tag/Ebay" rel="tag">t</a> <a href="http://del.icio.us/tags/Ebay" rel="tag">d</a> <a href="http://flickr.com/photos/tags/Ebay" rel="tag">f</a>)</em> and it&#8217;s email-system &#8211; that I never paid.<br />Me &#8211; on the other side &#8211; became annoyed in the meantime for waiting too long for the delivery of the Wacom Volito 1 tablet I purchased. So I went to Ebay and filed a complaint that I never received anything although I paid immediately via Paypal. I went to Paypal and filed a notice about the failed process.</p>
<p>Then the seller (bluebuy gmbh D-14827 Wiesenburg) claimed for several days that they never received anything either. I stay with my argument that I paid and finally the seller let me know that he found the transaction and dispatched the tablet I bought. The next day although he let me know &#8211; via Email &#8211; that the tablet is not on stock anymore but he will add a digital camera once the tablet is available again if I withdraw me negative evaluation at Ebay. I told him that I do not want a digital camera but the tablet I purchased</p>
<p>Well, I wonder if I will withdraw my evaluation &#8211; I certainly will not do it for nothing.<br />
So don&#8217;t forget to be cautious when buying at Ebay and from bluebuy <em>(<a href="http://www.technorati.com/tag/bluebuy" rel="tag">t</a> <a href="http://del.icio.us/tags/bluebuy" rel="tag">d</a> <a href="http://flickr.com/photos/tags/bluebuy" rel="tag">f</a>)</em> gmbh especially. It&#8217;s about trust and trustworthiness. I&#8217;ll let you know if I get the stuff I purchased and if they can convince me to withdraw my evaluation. Or do you think I should stick with my evaluation even if they offer me &#8230;</p>
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